Return & Exchange Policy
We want you to love your jewelry! Because each piece is handmade, please read our policy below before placing your order.
Returns
We accept returns of non-custom items within 7 days of delivery.
To be eligible for a return, the item must:
Be unworn and in its original condition
Include all original packaging
Show no signs of damage, alteration, or excessive handling
Customers are responsible for return shipping costs.
Once we receive and inspect the returned item, we will issue a refund to the original payment method within 5 business days.
Exchanges
We gladly accept exchanges for non-custom items within 7 days of delivery, subject to product availability, and a price difference if applicable.
Customers are responsible for shipping costs associated with exchanges.
A Note About Custom or Personalized Orders
Because custom and personalized pieces are made specifically for you, they are final sale and cannot be returned or exchanged.
Normal Wear
Our jewelry is handmade and should be treated with care. We are unable to offer refunds or replacements for damage caused by:
Normal wear and tear
Accidental damage
Improper storage
Exposure to water, chemicals, perfumes, or lotions. Please see the product details for materials used before placing your order!
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, we are not responsible for lost, stolen, or damaged packages. If an issue occurs, we recommend contacting the carrier directly.
How to Start a Return
To request a return or exchange, please CONTACT US and choose Orders, Shipping, and Returns, as well as supply your order number.
We appreciate your support of our small handmade business!